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Frequently Asked Questions
Find answers to queries about airport transfers, shuttle services, private transportation, and more.
Yes, absolutely.
However, requirements may vary depending on the car supplier and destination country. The car supplier may also have a minimum age limit of 21 years old for rentals.
No, unfortunately the car rental suppliers we are working with do not accept provisional driving licences. You must hold a full driving licence to hire a car.
The following may need to be presented at the rental desk:
1. Credit card with enough funds to cover the excess (debit cards usually not accepted).
2. The main driver's original licence, physical licence, held for a minimum of one year (some suppliers may require longer, please check your terms and conditions).
3. Additional photo ID.
4. Your digital car hire voucher.
5. Any other documentation specified on your booking voucher.
There might be some differences in documentation required based on where you are renting and which supplier you are renting with. Make sure to check your rental conditions for your specific rental. All required documentation needs to be in the main driver's name.
If you are picking up from an airport location, we recommend that you enter your flight arrival number during the booking process along with the driver details in order to help the supplier track your flight.
In the event of unexpected changes to your flight times, they may hold the car for you outside of your pick-up time, as long as it is still within opening hours.
If you already have a booking, you can add or update your flight number on the Manage Booking section of our website by navigating to the 'Jump to' section and selecting Flight Number and adding/editing the flight details.
If your flight number is not added to the booking or you experience delays during travel, please contact the car rental provider directly on the desk telephone number on your voucher to see if they can accommodate you.
If you have limited mileage in your booking and exceed the included mileage limit, there will be additional costs charged by the supplier per km/mile. To avoid unexpected mileage charges, always double check your mileage allowance. For the best mileage option we recommend going with unlimited mileage to avoid any extra costs.
For details on your mileage allowance, please refer to your mileage policy on your booking.
While we guarantee that you will receive a car in the same category that you booked, we cannot guarantee the exact make or model. This means that you can trust that the car you receive will have the same type of transmission, number of doors, and passenger and bag capacity that is displayed at the time of booking and printed on your voucher.
We will endeavour to provide you with the requested make/model, however, the exact car model you will receive will depend on availability in the rental supplier's fleet at the time of collection.